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The customer satisfaction in terms of products and services is paramount at Kopal Retail. If you are not satisfied with product quality please let us know as soon as possible to address your concerns. If there is any discrepancies in your ordered products vs delivered goods, it must be notified with in 24 hours and after that it will not be acceptable. If the product is damaged or unfit for the purpose, please contact us. Please note that you will be asked to provide photographic evidence of any damaged products. You may return other unopened products with in 7 days of receipt and, subject to inspection and acceptance; we will refund or provide replacement(s) as applicable.
Refunds will only be made via the credit/debit card used for the original transaction. Refunds will have post and packing charges deducted. Where an order qualified for free post and packing, we will deduct our post and packing costs from the refund. We reserve the right to deduct any other charges incurred by us such as credit card transaction fees, picking/packing costs, restocking costs, packaging material and return postage fees.
To request a refund or replacement please contact us first by email or telephone. We will require you to return the goods, at your cost, to us for inspection. Kopal Retail will not be liable for goods that are lost or damaged in transit and recommend that you obtain proof of posting.
All Clearance products are non-refundable and cannot be exchanged with any other products.
Any uncollected packages that are returned to us, which included fresh fruit and/or vegetables, will require inspection before any refund can be offered. Other products, which may be stained or damaged by the fruit and/or vegetables, will be omitted from the refund.
Any goods dispatched by us in error remain the property of Kopal Retail. If you receive any goods by mistake, that weren't ordered, please contact us within 7-days to arrange for us to collect them.